Prescriptions

Ordering repeat prescriptions

To submit a request for medication please use one of the following online methods:

We are unable to accept prescription requests by phone.

Paper Prescription Requests

We are phasing out paper prescription requests. Requesting prescriptions online saves time, reduces errors, gives you more control over your healthcare and cuts out trips to the GP surgery to drop off paper.

You can order your repeat medications at any time without waiting for your GP surgery’s phone lines to open or travelling to the practice. Online requests go directly into the GP’s system; they are highly secure and often processed much faster than paper slips.

Many digital platforms also allow you to track the status of your request and check when your medicine is ready to collect from your chemist.

Digital Ambassador Service – Support Requesting Repeat Prescriptions Online

The practice offers a Digital Ambassador Service, providing one-to-one support to help you set up online access and use the NHS App.

You can call Emma our Digital Ambassador on 07808 646075 to make an appointment or self-refer using this link: Digital Ambassador Self-Referral Form

For more information, visit our Digital Ambassador Service page.

Repeat Prescription Request Turnaround

Repeat prescription requests which are within the clinical review date will be processed and issued within 3 working days.

Pharmacy

Your prescription will usually be sent electronically to your nominated pharmacy. Please ensure you have informed the practice which pharmacy you would like your prescription sent to.

 

Queries about your medication

If you have a query regarding your prescription, please submit a request via SystmConnect using the link below

Some requests will be passed to a GP for decision on issue, this may occur if:

  • You request medication which is NOT on your repeat list
  • Your repeat medication has not been reviewed recently by a doctor and needs monitoring
  • You are requesting medication too early (without a clear reason)
  • There are discrepancies in the medication information we have e.g. from hospital letters etc

Please ensure that we have an up-to-date contact telephone number to enable us to contact you with any questions regarding your request.

Prescription Fees

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication. For more information about fees please use the NHS website, you can click the link below.

NHS website

Travelling or moving abroad?

Under current legislation, the NHS’s duty of care ends when a person has been absent, or intends to be away from the United Kingdom for a period of more than three months. A supply of medications for up to three months can be made to allow the patient to find a prescriber at their destination. Two three month prescriptions would not be acceptable under current legislation. Patients who return to the UK for the purpose of obtaining medication, or who use a local proxy to request prescriptions on their behalf should be refused supply. Patients should be directed to local services in their country of residence with the offer of supplying appropriate medical notes and a list of current medicines to their qualified medical practitioner.

When a GP provides a prescription, they are responsible for any adverse events that occur as a result of taking the medicine, regardless of where the patient happens to be. So a doctor would be ill-advised to prescribe for a patient who they know will out of the country. GPs are also required to deregister a patient who they know or suspect to be residing outside the UK for three months or more.

For further information on overseas travel please follow the link below:

Overseas Travel Guidance for patients

Additional Information

Carers Information

GDPR Privacy Notices

Non-NHS Services

Online Services

Patient Group

Practice Policies

Research

Summary Care Record