Appointments
Who do I see?
(You do not need a username or password to request an appointment)
Appointments
The practice operates an appointment triage system. All urgent or routine GP appointments can be requested by:
Visiting the practice website and completing an appointment request form (available Monday- Friday within practice opening services or completing the form you can contact Reception via telephone 01273 552212 and a member of the team will assist you.
All patient requests are reviewed by one of our doctors will decide the appropriate outcome.This could be:
An appointment with a doctor either Face to Face or Telephone (this could include a Doctor working in the Extended Access Service- outside of core practice hours)
An appointment with another clinician such as a practice based Pharmacist, First Contact Practitioner or practice Nurse.
Nurse, Health Care Assistant and Phlebotomy (blood test) appointments
These appointments are booked via telephone. Please contact Reception on 01272
552212 (Monday to Friday within practice opening hours)
Privacy Slips
The practice always welcomes feedback from patients and where we can make changes, we always will. We have therefore decided to introduce ‘privacy slips’ for patient use. Some patients who are visiting the practice in person may feel uncomfortable having to verbally share their details with the receptionist in the waiting area.
The privacy slips allows patients to write down a brief reason for why they need an appointment on a piece of paper. The receptionist uses this information to ensure the patient is receiving the proper level of care and is booked in with the appropriate clinician, whether it is a nurse or doctor. This also helps the practice utilise appointments correctly, especially when there is a high demand for appointments.
Once the receptionist has read the privacy slip and it has been dealt with, it is immediately disposed of in the locked confidential waste bin for later shredding or returned to the patient if requested.
Patients can either fill out the slip in the reception area or print off a slip from the website (below) to complete at home before coming to the surgery. The slip asks for the patient’s name, date of birth, address and includes a space for the patient to write a comment.
Chaperones
The practice has trained chaperones. Please ask at reception if you would like a chaperone to accompany you during your consultation.
Access to the surgery during these times is for patients with appointments only. If you require medical advice when the practice is closed you should contact the out of hours service on 111 as usual or if it is a medical emergency 999.
Cancelling your appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Cancel your appointment
Extended Access
We have access to appointments evening and weekends which are outside practice core hours and you may be offered one of these appointments.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you would like to be considered for a home visit please complete the online form request available on the homepage, to be triaged by a GP.
The Reception team are available to offer support for any patient unable to use this online function, but we ask that wherever possible the online SystmConnect is used.
You may only request a home visit if you are housebound or are too ill to visit the practice.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
