Appointments

We always try to ensure your consultation will start punctually, but please be patient if there is a delay as this may have been due to an emergency.

The doctors and nurses at this surgery work to an appointment system. You can make an appointment by telephoning 01273 552212 or by calling into the practice during our opening hours. GP appointments are also available to book online, if you have registered for access to online services. Our aim is to offer you an appointment on the same day but you can book up to 4 weeks ahead.

Longer Appointments

Routine GP appointments are 10 minutes but if you feel you need a longer appointment, please tell the receptionist when booking, so that you can be allocated the time necessary.

Advanced Nurse Practitioner (ANP) 

You may be offered an appointment with our Advanced Nurse Practitioner. You may be seen by the ANP for the following:

• Coughs/Colds/Sore Throats/Flu
• Chest/Ear/Urine Infections
• Constipation
• Diarrhoea & Vomiting
• Minor Injuries
• Muscular Skeletal Pain
• Skin Rashes
• Wounds Exacerbation of Asthma or COPD
• Issues with Diabetic Management

Privacy Slips

The practice always welcomes feedback from patients and where we can make changes, we always will. We have therefore decided to introduce ‘privacy slips’ for patient use. Some patients who are visiting the practice in person may feel uncomfortable having to verbally share their details with the receptionist in the waiting area.

The privacy slips allows patients to write down a brief reason for why they need an appointment on a piece of paper. The receptionist uses this information to ensure the patient is receiving the proper level of care and is booked in with the appropriate clinician, whether it is a nurse or doctor. This also helps the practice utilise appointments correctly, especially when there is a high demand for appointments.

Once the receptionist has read the privacy slip and it has been dealt with, it is immediately disposed of in the locked confidential waste bin for later shredding or returned to the patient if requested.

Patients can either fill out the slip in the reception area or print off a slip from the website (below) to complete at home before coming to the surgery. The slip asks for the patient’s name, date of birth, address and includes a space for the patient to write a comment.

PrivacySlip

Chaperones

The practice has trained chaperones. Please ask at reception if you would like a chaperone to accompany you during your consultation.

Access to the surgery during these times is for patients with appointments only. If you require medical advice when the practice is closed you should contact the out of hours service on 111 as usual or if it is a medical emergency 999.

More appointments available on a weekend and late evenings:

We are able to offer pre-booked appointments every weekend Sat & Sun and weeknights Mon – Fri. If these appointment times are more convenient, please let our reception team know and they can arrange for you to be seen by a doctor during these times. Nurse appointments are also available during the weekend clinics.

Telephone Appointments

If you need advice on a health problem that you feel could be answered over the telephone or you are unsure whether you need to be seen, we offer telephone appointments each day with a GP. Please contact the surgery on the usual appointments number 01273 552212. The receptionist will take your details and the GP will call you back, we are not able to give an exact time for your call.

We cannot offer telephone appointments if you are outside the UK.

PLEASE NOTE THE RECEPTIONIST MAY ASK FOR AN INDICATION OF WHY YOU ARE CALLING IN ORDER TO GIVE YOU THE MOST APPROPRIATE APPOINTMENT AND ASSIST THE GP. 

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Disabled Access

There is full access for disabled patients at our surgery. This includes disabled toilets on each floor and a disabled access lift.

Wheelchair

Please note we have a wheelchair available for use within the surgery. Please enquire at reception.

Interpreting and Translating Service

We have access to interpreters for people who are unable to speak English. If you require an interpreter, please inform the receptionist when booking your appointment.