Complaints & Feedback

Complaints & Feedback

You and Your General Practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS.

We make every effort to give the best service possible to everyone who attends our Practice.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible because this will enable us to establish what happened more easily.

If it is not possible to do that please let us have details of your complaint:

• within 12 months of the incident that caused the problem; or
• within 12 months of discovering that you have a problem.

For further information please see our complaints leaflet using the link: COMPLAINTS LEAFLET