Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. There are certain exceptions to this right. In particular, we may not be required to give you access to personal information which is about another individual or which has been provided by a third party, without their consent. No information will be released without patient consent unless we are legally obliged to do so.
Data Protection: Fair Processing Notice
In accordance with the Data Protection Act 1998, we are committed to protecting your rights and privacy when you use our services. We have notified the Information Commissioner in detail of the purposes for which we use your information. Further details are available from the Information Commissioner’s Office at www.ico.org.uk
What information do we collect about you and why?
To provide you with the service you require, we need to collect, store and use your personal information. We will hold information about you such as your name, address and contact details, household contact details, and also sensitive personal information relating to your health or special needs.
When you provide us with information, you will be told what we will use it for and who we will share it with. We will usually ask for your direct consent to use and share your personal information (especially if it is sensitive) at the time that you provide the information, for example when filling in a form or making a referral on your behalf. Very rarely, it may be necessary to share your information without consent for example if we are required to do so by law in order to detect or prevent a serious crime.
What do we do with your information?
Generally only our own staff get to see your personal information. However, we may also share your personal information with other medical or administrative organisations where appropriate, such as (but not limited to): our local referral processing service, local hospitals, clinics and relevant health services.
When we share information, we do our best to ensure it is kept secure and used properly.
We may also use the details you have provided to send reminders to you (e.g for health checks) or to get feedback about a service you have received.
You may opt out of receiving such information from us at any time by contacting us directly.
How long will we keep your information?
We will keep your information for as long as necessary to provide the relevant service and in accordance with our retention and disposal guidelines.
Record Sharing Patient Information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.Complaints Leaflet
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.